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Terms and Conditions:

What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or other digital content.

These terms and conditions and the order form ‘the contract between you and us’ and shall be effective for all orders placed with us, and shall take precedent over any other terms or discussions taken place between you and us.

Why you should read these Terms and Conditions. Please, read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem together with other important information. If you think that a mistake has occurred in these terms or that you require changes to our Terms and Condition, please contact us to directly discuss this.

About us and how to contact us:
Who we are: KOBO A-B, Hiroko and Nigel Aono-Billson, 10-12, Bridewell Alley, Norwich Norfolk, NR2 1AQ.

How to contact us:
You can contact us by telephone on 0787 01797 227789 or 07790 446695. Or by emailing us at info@kobo-a-b.co.uk.

If we need to contact you, we will do so in the first instance by email in direct response to your email at the address you provided to us. Secondly, if we have your telephone details by telephone. We will not be held responsible if the details provided are incorrect, therefore it is your responsibility to ensure you keep us updated with any change of these contact details. When we use the words “writing” or “written” in these terms, this includes emails.

Our contract with you:
Our acceptance of your order will take place via the automated purchase process on our online shop website. When an order is accepted, an automated order email will be sent directly to you to confirm the order you have placed with us.

The stock on our online shop website is constantly monitored and is updated automatically following any purchase from this site. Items may become unavailable due to the quantities in stock at the time of your visit.

You will be assigned an individual order number, to inform you that your order has been placed with us. Please, keep a record of this number and or where possible the confirmation email for your records. This will help us if you can tell if there is an issue with the order and the order needs to be discussed at a future date.

Our products:
The products on our online shop website may vary slightly from the pictures that represent them. The images of the products are for illustrative purposes only. We have made every effort to display the colours accurately, but we cannot guarantee that the device’s you may review these items on, accurately reflect the colour of the product you are viewing. Therefore there may be some minor slight variations from these images. We have also made every effort to be as accurate as possible when illustrating the weave of the cloth, on all textile items. Measurements indicated on our shop website may have a slight variation, we also advise that washing and care instructions are checked prior to cleaning.

Our product packaging may vary. As we try to use an ethical approach at all times, and so often reuse packaging for product delivery purposes. Any cloth item is considered to be a bespoke item.

Your rights to make changes:
If you wish to make a change to the product/item you have ordered please contact us immediately. We will then let you know if a change is possible or not.

We will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and at which time, ask you to confirm in writing whether you wish to go ahead with the change. The details of this amendment and exchange would then form part of the contract between us.

Providing our products/items:
The costs of delivery per order will be as displayed to you on our website and as part of the order process. We will also inform you of all estimated delivery timelines.

We will aim to deliver the products to you within the time set out for your delivery zone and in any event within 30 days after the day on which we accept your order.

Your order will be sent to the address you have entered under ‘shipping address.’ We will endeavour to spot mistakes but we cannot be held responsible for missing parcels due to address errors. If a parcel is returned to us as undeliverable due to your address error we can re-send your item but there will be an additional delivery.

We are not responsible for delays outside our control. If our supply of the items ordered is delayed by an event outside our control. We will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

If you are not at home when the product/item is delivered, and in the event of no one being available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

In the event of you do not re-arranging delivery or after a failed delivery to you or you do not re-collection of the order from a delivery depot. We will contact you for further instructions and may charge you for any further delivery costs. If despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may reserve the right to terminate the order.

The ordered items will be your responsibility from the time we deliver them to you at the address you provide during the order process. The ordered items become yours once we have received payment in full.

Prices and payments:
The price of the product/item (which includes VAT) is the price indicated on the order pages in our online shop. We take all reasonable care and effort to ensure that the price of each item advised to you is correct. All prices are set prior to you making your order.

We reserve the right to pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product/item, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

Our online shop website has all payment types accepted pre-set. Your transaction will be processed in a safe and secure environment. Please note, we are not responsible for a delay in dispatching your product if your payment issuer delays your payment to us, for whatever reason.

Our responsibility for loss or any damage suffered by you:
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these order, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this rule or our failing to use reasonable care, skill and attention to the delivery process. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the order was made, both we and you knew it might happen.

We are not liable for business losses. We only supply the products/items for domestic and private use. If you use the products/items for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Other important terms you should be aware of:
No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person or party in order to end the order or make any changes to these terms.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will.

Even if we delay in enforcing this arrangement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this order, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you. But, we continue to provide the products/items, we can still require you to make the payment at a later date.

Which laws apply to this order and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products/items in the English courts.

Alternative dispute resolution:
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, we suggest you contact the CEDR (Centre for Effective Dispute Resolution) via their website at http://www.cedr.com/consumer in order for the dispute to be resolved prior to take court action. CEDR will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings.